Support

Email support@gryndnow.com and a human will answer. Include your GRYND version — it's at the bottom of Settings.

Reps aren't being counted

• Make sure your whole body is in frame. The app tells you what it can't see.
• Prop the phone so it isn't moving. A phone that slides mid-set breaks tracking.
• Do one full rep to the bottom and back up — the counter calibrates to your range on the first complete repetition.
• Poor light is the most common cause. If you can barely see yourself on screen, neither can it.

Matchmaking put me against a bot

If nobody else is searching within about forty-five seconds, GRYND offers a bot so you can still train. The result screen always says when your opponent was a bot. To duel a specific friend, start a room in the Crew tab and share the code instead.

Managing or cancelling a subscription

Subscriptions are billed by Apple, so they can only be changed in your Apple account: Settings → your name → Subscriptions on your iPhone, or from Settings → Manage subscription inside GRYND, which takes you to the same place. Deleting the app does not cancel a subscription.

Restoring a purchase on a new phone

Open Settings → Restore purchases. Sign in with the same Apple ID you bought it with. Signing into your GRYND account also brings back your training history.

Deleting your account

Settings → Delete account. It removes your profile, sessions, records, crew membership and profile picture from our servers and from your phone. It cannot be undone, and it does not cancel an active subscription — do that with Apple first.

Still stuck

Email us. Tell us what you did, what you expected and what happened instead, and we'll get to it.